Application Support Specialist
2 weeks ago
NEC is seeking an experienced Application Admin to join our team. This role involves owning the configuration, maintenance, and L1 troubleshooting of applications.
Responsibilities
As an Application Admin, you will work as part of a busy support team, taking calls from customers and resolving incidents. Your tasks will include user administration and support of bespoke applications, Procurement systems, and liaising with suppliers. You will manage the workload of incoming incidents/service requests from system queues in ticket-logging tools. Ensuring compliance with all procedures and adhering to incident and problem management, escalation, and resolution procedures are key aspects of this role.
Requirements
This role requires 1-3 years of Application/IT Services Support experience. You should be able to assess logged issues and go through trouble-shooting protocols to find root-cause and subsequent resolution, all while managing SLA/OLA levels. Providing a high level of customer service by understanding their situation and providing clear communication to involved stakeholders is essential. Perform routine activities as part of prescribed application management processes. Be able to take ownership of issues (incidents/service requests) and drive them to closure. Additionally, you should be able to work with vendors of 3rd-party applications and maintain an effective communication channel for the joint resolution of issues logged by users. The required skills and qualifications include MS Technologies, experience using ticket-logging tools, Procurement workflow, Power-BI, Excel, and SQL. A Graduate degree in any field is also necessary. Good Communication Skills are required.
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