Expanding Your Career as a Customer Service Expert

2 weeks ago

Thiruvananthapuram, Kerala, India beBeeExpert Full time ₹ 20,00,000 - ₹ 50,00,000
Customer Service Executive Job Description

As a Customer Service Executive, you will play a vital role in delivering exceptional customer experiences by handling inbound voice calls from international customers and providing timely and effective resolutions to their inquiries.

This is a dynamic role that requires a highly motivated and customer-focused individual who can work effectively in a fast-paced environment.

  • Handle Customer Inquiries: Respond to incoming customer calls in a professional, courteous, and efficient manner.
  • Issue Resolution: Identify customer concerns and provide appropriate solutions to ensure customer satisfaction and retention.
  • Documentation: Accurately record customer interactions and transactions in the designated systems.
  • Product/Service Expertise: Develop and maintain thorough knowledge of the company's products or services to assist customers effectively.
  • Adherence to Policies: Follow company guidelines, procedures, and quality standards during all customer interactions.
  • Cross-functional Collaboration: Work closely with other departments to resolve complex customer issues and enhance the service experience.
Required Skills:
  • Excellent Communication Skills: Strong verbal and written communication abilities, with the capability to convey information clearly and confidently.
  • Customer-Centric Mindset: Passion for delivering exceptional customer service and understanding customer needs.
  • Problem-Solving Skills: Ability to assess situations quickly, troubleshoot issues, and provide effective resolutions.
  • Adaptability: Comfortable handling a variety of customer interactions and working in a fast-paced, dynamic environment.
  • Technical Proficiency: Familiarity with basic computer applications and customer service software/tools.
  • Team Player: Willingness to collaborate with team members and contribute to a supportive, positive work culture.

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