Customer Service Representative

14 hours ago


Thiruvananthapuram, Kerala, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000
About the Job

We are seeking a highly skilled Customer Service Specialist to join our team in India. As a frontline ambassador, you will be responsible for ensuring that every customer receives reliable support, responsive communication, and seamless service delivery.

This role is crucial for building trust and reinforcing our reputation in India. You will be the primary point of contact for customers, managing their inquiries, orders, and requests with accuracy and professionalism.

The ideal candidate will have excellent communication and problem-solving skills, with a customer-first mindset. They will also be organized, detail-oriented, and able to handle multiple priorities simultaneously.

Key Responsibilities
  • Manage customer inquiries, orders, and requests with accuracy and professionalism.
  • Coordinate with internal teams to ensure smooth order processing and delivery.
  • Track order status and proactively update customers on progress or potential issues.
  • Assist in resolving service complaints, claims, and concerns with a solutions-first mindset.
  • Maintain detailed customer records in CRM systems and generate service performance reports.
  • Provide after-sales support, including product information, warranty handling, and documentation.
  • Support customer engagement activities and contribute to service improvement initiatives.
Qualifications
  • Bachelor's degree in Business, Communications, or related fields.
  • 0-3 years of experience in customer service, order management, or client support.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Organized, detail-oriented, and able to handle multiple priorities simultaneously.
  • New graduates with enthusiasm and adaptability are welcome to apply.
Career Development

This role provides exposure to our customer ecosystem and service operations, opening career pathways into account management, operations, or sales support roles within our organization and the wider regional network.



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