Deliver Exceptional Customer Service
2 weeks ago
This role is a fantastic opportunity to work in a fast-paced environment and deliver exceptional customer service to our members and guests.
As a Guest Services Associate, you will be responsible for ensuring that all dining interactions reflect the club's standards of hospitality and excellence. Your polished and attentive nature will shine through as you welcome members and guests, present menus, and assist with food and beverage selections.
You will take accurate orders and coordinate with the kitchen and bar teams to ensure timely service. Proper table setup and cleanliness are also your responsibilities, as well as maintaining a strong presence on the floor to anticipate guest needs and resolve issues promptly.
Additionally, you will provide menu recommendations and answer questions about ingredients or preparation methods. Following club SOPs for service delivery, billing, and table turnover is essential. You may also support the setup and service of private dining experiences and member events, as well as monitor inventory levels of service equipment and coordinate with the stewarding team as needed.
We are looking for an individual with 0-2 years of experience in food and beverage service or hospitality operations. Good communication skills and a service-oriented mindset are must-haves. Knowledge of basic F&B service etiquette and order-taking protocols is also required. The ideal candidate should be presentable and well-groomed, with a calm and confident demeanor. Ability to work in shifts, weekends, and holidays as per operational needs is a plus.
Key Responsibilities:
- Welcome members and guests, present menus, and assist with food and beverage selections
- Take accurate orders and coordinate with the kitchen and bar teams to ensure timely service
- Maintain proper table setup and cleanliness before, during, and after service
- Anticipate guest needs and resolve issues promptly
- Provide menu recommendations and answer questions about ingredients or preparation methods
- Follow club SOPs for service delivery, billing, and table turnover
- Support the setup and service of private dining experiences and member events
- Monitor inventory levels of service equipment and coordinate with the stewarding team as needed
Required Skills and Qualifications:
- 0-2 years of experience in food and beverage service or hospitality operations
- Good communication skills and a service-oriented mindset
- Knowledge of basic F&B service etiquette and order-taking protocols
- Presentable and well-groomed, with a calm and confident demeanor
- Ability to work in a fast-paced environment while maintaining attention to detail
- Familiarity with POS systems is an added advantage
- Flexibility to work in shifts, weekends, and holidays as per operational needs
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