SSB Implementation Specialist

1 month ago


Bengaluru, Karnataka, India Rippling Full time
About Rippling

Rippling is a cutting-edge platform that streamlines HR, IT, and Finance operations for businesses. By consolidating workforce systems, Rippling enables companies to manage and automate every aspect of the employee lifecycle in a single, intuitive system.

Job Summary

We are seeking an Implementation Specialist to join our team. As an Implementation Specialist, you will work closely with our SMB customers to implement and drive the adoption of Rippling's suite of products. You will leverage your deep knowledge of Rippling's products and strong commitment to customer experience to deliver exceptional results.

Key Responsibilities
  • Implement Rippling products across HR, Payroll, Benefits Administration, IT platform, and other areas to meet customer needs
  • Proactively manage the implementation process to achieve customer goals and timelines
  • Drive adoption of purchased products and ensure seamless hand-offs with Sales, Account Management, Technical Account Management, and Support teams
  • Collaborate with Product and Engineering teams to improve and troubleshoot customer issues and provide feedback on product enhancements
  • Support the development and documentation of processes and best practices
Requirements
  • 1+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company
  • Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment
  • Stellar communication, presentation, and relationship-building skills, with a deep commitment to driving an exceptional customer experience
  • Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams
Bonus Requirements
  • 2+ years of experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc)


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