Implementation Specialist

6 days ago

Bengaluru, Karnataka, India NAVEX Full time
Unlock Your Career Potential with NAVEX

Are you a detail-oriented and organized individual with a passion for customer service and project management? Do you thrive in a dynamic and fast-paced environment? If so, we invite you to explore the exciting opportunity of becoming an Implementation Specialist at NAVEX.

About the Role

As an Implementation Specialist, you will play a critical role in guiding our customers through the implementation of our integrated risk and compliance management software and solutions. Your primary responsibilities will include:

  • Providing world-class customer service to all NAVEX customers
  • Setting expectations, establishing project timelines, and motivating our customers to deliver within scope and on-time
  • Coordinating internal and external resources via verbal and written communication for the flawless execution of customer projects
  • Managing multiple implementation projects, prioritizing project responsibilities, executing project deliverables, and tracking projects to successful completion
  • Maintaining accurate customer and project records
  • Configuring customer software using proprietary tools
  • Providing project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
  • Maintaining individual Key Performance targets
  • Working on other exciting internal initiatives, as specified by your team manager
What We Offer

At NAVEX, we believe in investing in our employees' growth and well-being. As an Implementation Specialist, you can expect:

  • Career growth with market-leading training and a commitment to owning your career plan
  • Real rewards, including competitive pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits
  • Meaningful purpose, working with products and solutions that have real-life impact on people and organizations across the globe
  • Life flexibility, with a focus on work-life balance and quality time to care for yourself, your loved ones, and your community
  • An inspiring culture, surrounded by leaders who care, invested teammates, and like-minded groups
  • Industry leadership, playing a part in a fast-growing organization known for excellence, profitability, and stability
Requirements

To succeed in this role, you will need:

  • 2+ years of experience in a customer service, project management, and/or implementation role
  • Experience working directly with customers located in North America/EMEA
  • A high level of attention to detail, excellent follow-through, consistently reliable, and accountable
  • The ability to work independently as a self-starter and within a team environment
  • The ability to learn and assimilate new information quickly
  • Flexibility to adjust to a dynamic work environment and contribute to a growing team
  • The ability to manage multiple projects simultaneously and work within fixed deadlines
  • The ability to foster customer relationships
  • Working knowledge of Microsoft Office
  • Ability to drive results through your job competencies of effective communication, project management, and product and industry knowledge (service)
  • Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results, and instills trust
Our Commitment to You

We believe everyone deserves to see their path forward and the steps in place to achieve their career and financial goals. As an Implementation Specialist, you can expect:

  • Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team
  • The starting pay for this role is 860,000 INR per annum, with shifts ending between 12:00 AM IST and 07:00 AM IST eligible for a night shift differential of 500 INR/day
  • Pay progression based on your performance

We're committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX's career page to find out more information.

We're an equal opportunity employer, including all disability and veteran status.

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