Digital Operations Lead

5 days ago

Erode, Tamil Nadu, India beBeeLeadership Full time ₹ 1,76,000 - ₹ 2,64,000
Operations Manager for Digital Growth

We are seeking an experienced Operations Manager to drive digital growth and improve operational efficiency.

This role is ideal for someone with extensive experience in online software and technical tools. You will lead a team of contractors that manage funnels, execute email campaigns, update websites, design and implement workflows of an Applicant Tracking System.

Key Responsibilities:
  • Develop and maintain internal systems, SOPs, and workflows to ensure smooth day-to-day operations.
  • Set up and optimize tools, software, and automations for operational efficiency.
  • Track and improve documentation, filing systems, and knowledge hubs.
  • Evaluate and enhance performance across platforms like Monday.com, GoHighLevel, Make.com, and Zapier.
  • Monitor system uptime and implement process improvements.
Project Management:
  • Lead internal, client-facing, and strategic projects from kickoff to completion.
  • Plan, execute, and track key initiatives to ensure timely delivery and budget adherence.
  • Define, track, and report KPIs—starting with a 30-60-90 day plan for the bookkeeping team.
  • Coordinate task assignments and manage project workflows across platforms.
  • Liaise with stakeholders and external consultants to implement marketing and tech strategies.
Team Leadership & Support:
  • Foster a culture of feedback, coaching, and collaboration.
  • Keep the team engaged, supported, and accountable without micromanaging.
  • Lead hiring, onboarding, and performance reviews.
  • Track team response time and workflow capacity.
  • Ensure clear roles and expectations across virtual teams.
  • Act as a liaison between contractors, stakeholders, and business owners.
Decision Making:
  • Align daily operations with long-term business strategy.
  • Analyze performance metrics and KPIs to guide operational decisions.
  • Use spreadsheets and formulas to support data analysis and reporting.
  • Prioritize resource allocation based on capacity and business needs.
Candidate Requirements:
  • 5+ years of experience in operations, systems, and people management.
  • 2+ years of Digital Marketing experience.
  • OBM certification strongly preferred.
  • Fluent in English (written and verbal).
  • Highly tech-savvy, analytical, and system-oriented.
  • Experience within a service-related online business, like a marketing agency, is desired.
  • Strong project management skills (e.g., Asana, Trello, ClickUp, Monday.com).
  • Proven ability to lead remote teams with a focus on accountability and performance.
  • Strategic thinker with long-term planning capabilities.
  • Excellent communication and collaboration skills.
  • Strong problem-solving and decision-making abilities.
  • Skilled in using spreadsheets and formulas for data tracking and analysis.
  • Familiarity with budgeting, expense tracking, and financial reporting.
  • Comfortable with remote tools (Slack, Zoom, Google Workspace, CRMs, automation platforms).

This position requires strong organizational, leadership, and technical skills to drive business growth and success. If you're passionate about organization, technology, and growth, this could be your next opportunity.

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