Lead Business Strategist

24 hours ago


Kannur, Kerala, India beBeeCustomer Full time ₹ 25,00,000 - ₹ 30,00,000
Senior Business Leader Job Summary

This role involves leading a business unit and driving team performance, ensuring daily service level metrics are met while maintaining accuracy. You will be responsible for providing mentorship and development to direct reports and meeting quality, customer experience, and efficiency requirements.

As a senior business leader, you will be accountable to all internal and external stakeholders for specific engagements. This includes managing claim personnel through hiring, training, performance assessment, workload planning, delegation, coaching, and motivation to improve work quality and quantity.

To succeed in this position, you must have a deep understanding of the practice and portfolio objectives. You will drive strategy for assigned portfolios, provide regular updates, and track KPIs/metrics related to project tasks.

Transformation projects will require your expertise in operations, digital asset implementation, standard methodologies, case studies, and benchmarking to make processes more efficient and effective.

Effective customer engagement is crucial to understand and address customer pain points. You will also provide direction and mentorship to the operations team, promote a learning culture, and build a solid team.



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