Advanced API Support Specialist
3 days ago
About Us:
At 2Factor, we're a team of experts dedicated to delivering top-notch technical support. We help our clients integrate our API Platform into their third-party applications with ease.
Your Role:
We're looking for an Advanced API Support Specialist to join our team. As an integral part of our customer success team, you'll be responsible for assisting clients with API integration issues, troubleshooting SMS delivery problems, and providing excellent communication skills to resolve identified issues.
Key Responsibilities:
- Client Assistance: You'll connect with clients via remote calls, responding to technical queries related to our API Platform and provide solutions to resolve any issues.
- Troubleshooting: You'll check Database (MySQL) & Server Logs (Unix) to identify and troubleshoot SMS delivery issues and work closely with telecom operators/partners to resolve them.
- API Testing: Using API Testing tools like Postman, you'll run/test API Endpoints to reproduce error scenarios reported by clients.
- Reporting & Follow-up: You'll keep our clients informed about the progress and follow up on issues until they are resolved.
- Integration Support: You'll assist clients in integrating 2Factor's API Endpoints into third-party applications such as CRM and marketing tools.
Necessary Skills:
- Database Queries: 2+ years of experience in Database Queries (Mysql, Mariadb)
- API Testing Tools: Hands-on experience with API Testing Tools (Like Postman)
- Communication Skills: Excellent communication & interpersonal skills
- Problem-Solving: Proactive, self-motivated, willing to learn, and a strong team player
- Scripting Knowledge: Knowledge and working experience in any 1 Scripting Language would be a bonus (Like Unix, Python, GoLang, Php etc)
What We Offer:
We offer a competitive salary range: $85,000 - $115,000 per annum, depending on your location and experience, along with opportunities for growth and professional development within our organization.
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