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IT Infrastructure Support Specialist

2 months ago


Mumbai, Maharashtra, India NTT Full time
About the Role

We are seeking an experienced IT Infrastructure Support Specialist to join our team in a fast-paced and dynamic environment. In this role, you will be responsible for providing first-line support for standard and low-complexity incidents and service requests.

As an IT Infrastructure Support Specialist, you will work closely with our clients to identify problems and errors prior to or when they occur. You will investigate first-line incidents assigned and identify the root cause of incidents and problems.

You will provide telephonic or chat support to clients when required and schedule maintenance activity windows for patching and configuration changes. You will also follow the required handover procedures for shift changes to ensure service continuity.

We are looking for someone with strong communication skills, who can plan activities and projects well in advance and adapt to changing circumstances. If you have a positive outlook at work, can work well in a pressurized environment, and put in longer hours when necessary, we want to hear from you