Business Growth Director

3 days ago

Malappuram, Kerala, India beBeeLeadership Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
About the Role

The Senior Manager plays a pivotal role in leading a team of professionals to drive business growth and excellence in Group Operations.

This key position is responsible for overseeing the processing of new business and policy servicing for group business, ensuring seamless customer experiences.

Main Responsibilities:

  • Collaborate with Sales and Actuarial teams to close individual Group processes efficiently.
  • Achieve timely issuance of policies and resolution of customer and intermediary queries.
  • Promote efficient, effective, professional, and courteous service for intermediaries and customers.
  • Ensure compliance with established procedures in a consistent manner, contributing to improvements whenever possible.
  • Implement and maintain quality and quantity controls, facilitating proactive management and problem anticipation.
  • Supervise and train an effective team meeting business needs as the company grows.
  • Coordinate with finance for reconciliation of policy account balance.
  • Lead transformation and digitization of group business.

Requirements & Qualifications:

MBA/ ACII with a minimum 8-10 years' experience in customer Services or Operations Department. Associate of Insurance Institute is an added advantage.

Key Skills/Knowledge:

  • Good operations experience in financial services industry.
  • Experience in Group Operation department of an Insurance company is a must.
  • Experience in data processing to deliver operational efficiency.
  • Computer skills in using databases and office management software including word processors and spreadsheets.
  • Strong leadership, team building, and influencing skills.

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