Remote Technical Support Specialist

2 days ago

Allahabad, Uttar Pradesh, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000

**Job Opportunity**

We are seeking a skilled Technical Support Engineer to deliver exceptional remote IT support. Primary focus areas include Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

**Key Responsibilities**

  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Collaborate with an Architect for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
  • Manage on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
  • Maintain precise records of incidents, fixes, and system configurations.

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