Supporting Critical Applications

2 days ago

Cochin, Kerala, India beBeeApplication Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Application Support Specialist

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This role is a pivotal part of our organization's success, requiring an individual who can think critically and remain calm under pressure. As the front-line responder within the Application Support team, you will resolve incidents and service requests raised by users.

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Key responsibilities include taking full ownership of assigned incidents, problems, and service requests in ServiceDesk Plus, ensuring timely acknowledgment, regular updates, and resolution within SLA targets. You will also maintain and manage Problem tickets in line with the Problem Management process, ensuring accurate documentation and resolution tracking.

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In addition to these core duties, you will provide training to new and existing users to enhance understanding and adoption of the system, and collaborate with internal teams to develop and maintain deep functional knowledge of our bespoke trading application.

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Required skills and qualifications include a relevant degree in Information Systems, computing studies, IT or other related fields, and a minimum of 3-5 years of experience as Application Support Analyst or a similar role. Familiarity with ITSM tools such as ServiceDesk Plus, ServiceNow (SNOW), or Zendesk is essential.

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Other key aspects of this role include strong analytical skills, logical thinking, problem-solving skills, and excellent communication skills. Ideally, experience working with operating systems, Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications would be beneficial.

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Benefits of this role include the opportunity to work in a fast-paced, dynamic environment, where your expertise will drive real results and contribute significantly to the organization's growth and success.

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