Cloud Application Support Specialist

20 hours ago

Cochin, Kerala, India beBeeApplication Full time ₹ 15,00,000 - ₹ 20,00,000

Job Summary

We are seeking a skilled Application Support Engineer with hands-on experience in supporting cloud-hosted applications, particularly on AWS.

The ideal candidate will have strong expertise in monitoring tools like DataDog and a proactive approach to incident resolution and performance optimization.

Main Responsibilities:

  • Ensure high availability and performance of applications hosted on AWS by providing SRE L1/L2 support.
  • Monitor application health using DataDog and other observability tools; respond to alerts and anomalies.
  • Perform root cause analysis and resolve incidents within defined service level agreements.
  • Collaborate with development and DevOps teams to troubleshoot and optimize application performance.
  • Maintain and update monitoring dashboards and alerting rules.
  • Execute routine maintenance tasks, deployments, and configuration updates.
  • Document support procedures, incident resolutions, and system changes.
  • Participate in on-call rotations and ensure timely resolution of critical issues.

Required Skills and Qualifications:

  • 4+ years of experience in application support or production support roles.
  • Strong experience with AWS services (EC2, S3, CloudWatch, RDS, etc.).
  • Proficient in DataDog for monitoring, alerting, and dashboard creation.
  • Basic knowledge of Linux commands.
  • Good understanding of logs debugging.
  • Familiarity with other tools (e.g., Dynatrace, Splunk, Prometheus, Grafana, ELK Stack) is a plus.
  • Good understanding of incident management and ITIL processes.
  • Strong communication and problem-solving skills.

Benefits and Advantages:

  • Gain hands-on experience working with cutting-edge technologies.
  • Develop expertise in monitoring tools and techniques.
  • Pursue a career path in application support engineering.

What We Offer:

A dynamic work environment that fosters growth, learning, and collaboration. Join our team of experienced professionals and take the first step towards an exciting career opportunity.

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