Highly Skilled Networking Professional

7 days ago

Mumbai, Maharashtra, India beBeeNetwork Full time ₹ 90,00,000 - ₹ 1,20,00,000
Job Title:

Senior Network Engineer

About the Role

This is an exciting opportunity for a skilled Senior Network Engineer to join our dynamic support team. The ideal candidate will possess strong expertise in routing and switching, advanced troubleshooting tools, and effective case management using JIRA.

Key Responsibilities
  • Deliver expert-level technical support for wireless infrastructure, enterprise routing and switching, network security, VPN configurations, and UniFi Protect surveillance systems.
  • Perform in-depth diagnostics and root cause analysis of complex network issues using advanced tools such as Wireshark, system logs, and performance metrics.
  • Ensure efficient and structured ticket handling, maintaining clear documentation, timely communication, and strict adherence to defined SLAs and escalation protocols.
  • Interface with the development team to report Software or Firmware bugs using JIRA, including detailed replication steps and relevant debug artifacts.
  • Reconstruct customer network scenarios within lab environments to reproduce issues, validate fixes, and simulate deployment-specific conditions.
  • Prioritize cases based on impact and urgency, ensuring each ticket receives appropriate attention and resolution pathways.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 2 years of experience in network engineering or a similar role.
Skills
  • Demonstrated expertise in enterprise-grade routing, switching, and wireless technologies, with a deep understanding of L2/L3 protocols (e.g., OSPF, BGP, STP, VLANs, QoS, and wireless mesh frameworks).
  • Skilled in leveraging advanced network diagnostic tools such as Wireshark, packet captures, iPerf, and netstat to isolate, analyze, and resolve complex performance and connectivity issues.
  • Experienced in using JIRA and similar case/ticket management platforms to log, track, and escalate product defects and customer incidents with precision and accountability.
  • Strong analytical and problem-solving capabilities, with a keen ability to parse complex logs, correlate events, and uncover underlying root causes in multi-layered environments.
  • Exceptional written and verbal communication skills, with a proven ability to convey technical information clearly and empathetically to both technical and non-technical users.
  • Self-driven and highly adaptable, able to work autonomously or in cross-functional teams under pressure in dynamic, high-volume support environments.

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