Guest Services Coordinator For Mall

2 weeks ago


Mumbai, Maharashtra, India konrad integrated Full time

Job Summary:

 

We are seeking a skilled Guest Relation Executive to join our team at Konrad Integrated. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and ensuring seamless interactions with our guests.

Key Responsibilities:

  • Guest Welcome and Support: Greet and welcome guests upon arrival, providing a warm and inviting atmosphere that sets the tone for their visit.
  • Efficient Resource Allocation: Allocate time and resources effectively to meet the changing needs of our guests, ensuring that our services are delivered promptly and professionally.
  • Adaptability and Continuous Learning: Demonstrate a willingness to adapt to changing circumstances and take the initiative to learn new skills, ensuring that our guests receive the best possible experience.
  • Expertise and Knowledge: Possess a thorough understanding of our mall, its brands, and any activities taking place, allowing you to provide expert advice and guidance to our guests.
  • Professionalism and Communication: Maintain a professional demeanor and communicate effectively with guests, ensuring that their concerns and complaints are addressed promptly and respectfully.
  • Facilities Maintenance: Ensure that our facilities, including restrooms and floors, are well-maintained and clean, contributing to a positive and safe environment for our guests.
  • Collaboration and Support: Provide support to other functions as needed, working collaboratively to ensure that our services are delivered efficiently and effectively.
  • Compliance and Feedback: Adhere to our management's rules, regulations, and policies, and collect and analyze customer feedback to identify areas for improvement.

About Us:

Konrad Integrated is a dynamic and innovative organization committed to delivering exceptional customer experiences. We are passionate about creating a positive and memorable experience for our guests, and we're looking for like-minded individuals to join our team.



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