Senior Operations Manager

5 days ago

Belgaum, Karnataka, India beBeeProgram Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Opportunity

Program Manager Position

We are seeking an experienced Program Manager to drive strategic and operational programs for Line of Business growth and performance management.

Key Responsibilities:
  • Develop, implement, and maintain program governance frameworks, policies, and procedures to ensure consistency and compliance across all identified programs & initiatives.
  • Establish and manage reporting structures, including regular status updates, risk assessments, and issue tracking.
  • Facilitate program governance meetings, ensuring clear agendas, documented minutes, and effective follow-up on action items.
  • Manage and maintain program documentation repositories, ensuring information is accurate, accessible, and up-to-date.
Reporting and Dashboards:
  • Design, develop, and maintain LoB dashboards and reports to visualize key performance indicators (KPIs), progress against goals, and potential risks.
  • Collaborate with LoB and cross-functional leads / stakeholders to identify reporting needs and translate them into effective dashboard solutions.
  • Provide regular and ad-hoc reports to program leadership and stakeholders on LoB performance and initiatives, status, risks, and issues.
Administrative Tasks:
  • Manage program-related administrative tasks, including scheduling meetings, managing calendars, and coordinating logistics.
  • Support the onboarding and offboarding processes for program team members.
  • Process invoices, track budgets, and assist with financial reporting as needed.
Requirements:
  • 8 to 10 years of experience of which at least 5 years should be in a position managing cross-functional teams.
  • Systems and process orientation.
  • Problem-solving skills, out-of-the-box thinking, and managing complex internal and external stakeholder relationships.
  • Strong proficiency in creating and managing dashboards using relevant tools (e.g., Tableau, Power BI, Excel).
  • Excellent organizational skills and attention to detail.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Office productivity tools (Google workspace / Microsoft Office) with command in Excel and Power Point.
  • Experience with project management software and tools (e.g., Jira, Confluence, Asana) is a plus.
  • Good blend of business acumen and technology.
  • Strong Program Management practices and digital journey awareness.
  • Management graduate / post-graduate.
  • Program Management certifications.
Performance Metrics:
  • On-Time Delivery Rate: Percentage of program deliverables or milestones completed by the planned due date.
  • Stakeholder Satisfaction: The level of satisfaction among key stakeholders with the program's progress, communication, and outcomes.
  • Value Delivered: The perceived value or impact the program has generated for the organization - Qualitative and/or Quantitative.

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