
Effective Collections Professional
2 days ago
Job Title: Collection Strategy Manager
We are seeking an experienced Collection Strategy Manager to join our team. The successful candidate will be responsible for developing and implementing effective collection strategies to achieve business targets.
Key Responsibilities:
- Team Management:
- Lead and manage a team of branch collection officers and field collection agents to ensure high productivity and adherence to collection protocols.
- Train and motivate staff to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Collection Operations:
- Plan and implement collection strategies for the area to achieve collection targets, monitor overdue accounts, and take corrective action as needed.
- Portfolio Monitoring:
- Analyze delinquency trends, recovery patterns, and identify areas for improvement.
- Ensure regular follow-up of overdue cases (DPD buckets) and escalate high-risk cases to management.
- Compliance and Documentation:
- Ensure collections are conducted ethically and in compliance with regulatory requirements.
- Maintain accurate MIS, reports, and documentation related to collections.
- Conduct field visits to verify customer status and recovery progress.
- Customer Interaction:
- Engage with customers to understand repayment issues and provide viable resolution plans.
- Handle escalated cases and disputes with diplomacy and professionalism.
- Reporting:
- Submit daily, weekly, and monthly reports to regional/zonal heads, including key performance indicators (KPIs) and recommendations for improvement.
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