Control Tower Operations Specialist

2 weeks ago

Udaipur, Rajasthan, India beBeeAdministrative Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking a highly skilled professional to join our team in the role of Control Tower Administrator. The ideal candidate will have excellent communication skills, be able to work independently, and possess strong analytical skills.

Tower Control (Key Skill)
  • Handle cases / requests by Stores, Customer Care Centre through emails, maintaining quality & TAT while meeting throughput
  • Process Manual pay out, understanding on Sold-to, ship-to party etc., SO creation, good understanding on Cancellation process, checking Cancellation Report
  • Coordinate with Supplier to cancel PO, idea on Inventory, Inventory Follow up with Stake Holders
  • Dealing with Hub/ Store, Processing of Inventory, good understanding on stock movement, Cross- docking (Logistic technique that reduces storage time & speed up delivery goods)
  • Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, reschedule production date / ETA, good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO
Supply Chain - CT & EPOQ track (Key Competency)

Profile Summary: Handle cases / requests by Stores, Customer Care Centre through emails, maintain quality & TAT while meeting throughput, Processing Manual pay out, understanding on Sold-to, ship-to party etc., SO creation, good understanding on Cancellation process, checking Cancellation Report, Coordinating with Supplier to cancel PO.

  1. Idea on Inventory, Inventory Follow up with Stake Holders
  2. Dealing with Hub/ Store, Processing of Inventory, good understanding on stock movement, good understanding on Cross- docking (Logistic technique that reduces storage time & speed up delivery goods)
  3. Dealing with Supplier report, Expertise on checking / dealing orders with suppliers, reschedule production date / ETA, good understanding about PO, Fixing all exceptions of PO & matching Invoices with fixed PO
  4. Daily handling of queries reported from CCC (Customer care center) and stakeholders within the region
  5. Coordinate the product flow within all parties involved (transporters, customer service, stores, hubs and warehouses) to meet the team goals and Key Performance Indicators
  6. Managing of warehouse inventories and return to stores
  7. Daily communication via email with all parties involved
  8. Ensure that requirements from business partners are fulfilled on time and in requested quality
  9. Find, investigate, and fix all exceptions arising from the systems
After Sales Claim administration (Key Skill)
  1. Good understanding on claim processing, creating claims/tickets, dealing with supplier, credit note handling investigation, follow up on credit note, Booking Credit Note Creation of Manual RFC (request for credit) match RFC to credit, categorize of items refund process. Idea on debit note.
  2. Good understanding on dealing with damaged products
  3. Provide / process refund to store n franchise, dealing with supplier, refund process for damaged products fixit tickets idea on credit note
  4. Working experience in SAP. Experience in English communication skills both written and verbal.
  5. The ability to work within a deadline focused environment.

Excellent knowledge of MS word, excel, Work from office.

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