Operational Excellence Manager

19 hours ago

Bellary, Karnataka, India beBeeImplementation Full time US$ 1,20,000 - US$ 1,80,000

Job Title: Operational Excellence Manager

About the Role

We are seeking a seasoned professional to lead our implementation operations team, overseeing the full lifecycle of projects, including planning, resource allocation, execution, and post-go-live support.

This role involves managing and monitoring end-to-end image migration efforts from legacy imaging platforms to our platform, ensuring accuracy and minimal downtime. You will also be responsible for building and refining processes for smoother onboarding, faster image conversions, better sensor monitoring, and increased adoption of the imaging platform.

Key Responsibilities
  • Oversee the entire project lifecycle, from planning to execution and post-go-live support.
  • Manage and monitor end-to-end image migration efforts, ensuring accuracy and minimal downtime.
  • Develop and refine processes for efficient onboarding, rapid image conversion, enhanced sensor monitoring, and increased platform adoption.
  • Coordinate cross-functionally with Product, Engineering, and Customer Success teams to ensure operational alignment, product feature development, and client satisfaction.
  • Maintain comprehensive documentation of implementation processes, client configurations, image migration procedures, and support guidelines.
  • Provide regular reports on operational performance, project status, and team metrics to Leadership.
  • Monitor KPIs and reporting metrics to identify gaps, trends, and opportunities for continuous improvement.
Requirements
  • 8+ years of experience in operations management, with at least 3 years in leading software implementations.
  • Experience working in high-growth, SaaS-based or healthcare technology environments.
  • Experience managing large-scale software implementations spread across multiple locations/countries.
  • Strong understanding of imaging technologies and workflows (X-ray, Intraoral, Pano, DICOM).
  • Experience in building scalable processes to improve operational efficiency and system adoption.
  • Excellent communication and leadership skills to manage large teams and client interactions.
  • Familiarity with healthcare compliance standards (e.g., HIPAA) is a plus.
  • Experience in Helpdesk/Incident Management tools like Zendesk, Freshdesk, Jira etc.
  • Prior experience working Night Shifts.

We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

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