Customer Service Ambassador

2 days ago

Hubli, Karnataka, India beBeeRelationship Full time US$ 50,000 - US$ 60,000

The Center for Creative Leadership is a leading provider of leadership development and solutions.

As a Client Success Associate, you will provide exceptional client service, drive sales, and ensure seamless client experience from initial inquiry to long-term relationship management. You will work closely with teams to understand client needs, deliver tailored solutions, and contribute to the company's growth.

Key Responsibilities:
  • Serve as the primary point of contact for clients, providing expert guidance and timely responses during East Coast Hours – Monday to Friday.
  • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
  • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
  • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
  • Convert client inquiries into sales opportunities, driving revenue growth.
  • Consistently meet or exceed individual and team success goals.
  • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
  • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Coordinate with various departments to ensure smooth client onboarding and service delivery.
  • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
  • Own Reporting and insights on client engagement, product performance, and market trends, as needed.
Qualifications
  • Bachelor's degree.
  • 2+ years of experience in a multinational client-facing professional services environment.
  • Bar Raising Soft Skills in handling executive-level clients.
  • Persuasive communication, negotiation, and relationship-building skills.
  • Proven ability to drive sales and achieve goals.
  • Proficiency in CRM systems and Microsoft Office Suite.
  • Ability to work effectively in a dynamic, team-oriented environment.

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