Customer Service Representative
3 hours ago
We are looking for a skilled Customer Service Representative to handle inbound and outbound calls, address customer inquiries, provide accurate information, and ensure a positive customer experience.
Key Responsibilities:
- Handle incoming calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to customers for follow-ups, feedback, or information updates.
- Resolve product/service-related issues effectively, escalating when necessary.
- Maintain a high level of customer satisfaction by providing accurate information and support.
- Document all customer interactions and update CRM systems.
- Meet performance targets such as call handling time, quality, and customer satisfaction scores.
- Collaborate with the team to improve service standards and processes.
Required Skills & Qualifications:
- Degree / Diploma (any field).
- 0–2 years of experience in customer service (voice process). Freshers welcome.
- Excellent verbal communication skills in English and local language (if applicable).
- Good listening skills, patience, and empathy when dealing with customers.
- Basic computer knowledge (Microsoft Office, Email, CRM tools).
- Ability to work in shifts (if required).
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