Technical Service Representative

8 hours ago

Hubli, Karnataka, India beBeeCustomerSupport Full time ₹ 4,50,000 - ₹ 7,50,000

Job Title:

A Technical Service Representative role is available to provide exceptional customer support and warranty services.

Key Responsibilities:

  • Respond to customer inquiries regarding warranty coverage, claims, and service processes in a timely and professional manner.
  • Coordinate with technical teams to ensure prompt resolution of customer problems.
  • Raise and track warranty claims, ensuring all documentation is accurate and complete.
  • Offer first-level technical troubleshooting guidance based on customer feedback.
  • Follow up with customers until the issue is resolved and ensure high satisfaction.
  • Maintain records of all interactions, complaints, issues, and solutions using CRM tools.
  • Escalate complex cases to higher technical support or warranty teams when necessary.
  • Stay updated with the latest vehicle technologies and warranty terms.

Eligibility Criteria:

  • Education: Graduate degree preferred.
  • Experience: 1–3 years in customer support, technical services, or warranty handling is required.
  • Language: Proficiency in English; other regional languages are an asset.
  • Technical Knowledge: Basic understanding of vehicle systems or prior experience in an auto-related role is essential.

Benefits:

  • Competitive salary range.
  • Opportunities for growth and professional development.
  • Dynamic and supportive work environment.

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