Senior Technical Services Manager

7 days ago

Hubli, Karnataka, India beBeeServiceNow Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
ServiceNow Technical Lead Position Overview

The ServiceNow Technical Lead is a critical role that oversees the implementation and management of ServiceNow solutions across various departments. The position requires strong leadership, technical expertise, and customer-facing skills to deliver high-quality solutions on the ServiceNow platform.

">Key Responsibilities:
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, ensuring timely delivery and meeting project deadlines.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
  • Collaboration: Work closely with cross-functional teams, including IT, project management, and business units, to align ServiceNow solutions with organizational goals.
Required Skills and Qualifications:
  • Experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • Leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Proficiency in ServiceNow configuration, customization, and administration.
  • Familiarity with ITIL processes.
  • Knowledge of JavaScript, HTML, CSS, and REST/SOAP APIs.
  • Strong problem-solving mindset and ability to prioritize and multitask in a fast-paced environment.

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