Customer Experience Ambassador

1 week ago


Hubli, Karnataka, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000

Delivering Exceptional Customer Experiences as a Customer Service Executive

About the Role:

This is an exciting opportunity to join our international customer service team and make a direct impact on customer satisfaction and company success.

You will be responsible for handling customer inquiries in a professional, courteous, and efficient manner. This includes identifying customer concerns and providing effective solutions to ensure customer satisfaction and retention.

Key Responsibilities:
  • Handle customer interactions with empathy and understanding.
  • Provide accurate information and resolve customer issues promptly.
  • Record customer interactions and transactions accurately in designated systems.
  • Maintain thorough knowledge of products or services to assist customers effectively.
  • Follow established guidelines, procedures, and quality standards during all customer interactions.
Requirements:
  • Excellent communication skills with strong verbal and written abilities.
  • Customer-centric mindset with a passion for delivering exceptional service.
  • Problem-solving skills with the ability to assess situations quickly.
  • Adaptability in handling various customer interactions.
  • Technical proficiency in basic computer applications and customer service software.
What We Offer:

This role involves working night shifts, including weekends and holidays as per business requirements. Participation in initial and ongoing training sessions is also required to stay updated on products, services, and best practices.



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