IT Service Director

1 week ago

Allahabad, Uttar Pradesh, India beBeeLeader Full time ₹ 25,00,000 - ₹ 35,00,000
Job Title: Business Head - IT Services

We are seeking a dynamic and experienced leader to drive our IT Services Practice forward.

  • Practice Leadership
  • Develop the strategic roadmap for the practice aligned with business goals.
  • Build, manage, and scale practice capabilities, including people, solutions, tools, and processes.
  • Establish technical and delivery excellence within the practice.
  • Strengthen the practice by enhancing offerings, reusable assets, and capabilities.
  • Manage the practice (multiple projects) with minimal dependency on top management.
  • Business Growth & Customer Success
  • Collaborate with Sales & Marketing to define and execute go-to-market strategies.
  • Support pre-sales activities, including proposals, RFPs/RFIs, and customer presentations.
  • Drive account mining and expansion opportunities within key client accounts.
  • Build and maintain strong relationships with strategic customers at C-level.
  • Understand financial KPIs and actively drive profitability and growth targets.
  • Delivery Oversight
  • Ensure timely, high-quality, and cost-effective delivery of all projects within the practice.
  • Implement robust governance frameworks, conduct regular reviews, and manage escalations.
  • Define and monitor delivery KPIs and SLAs to ensure consistent performance.
  • Manage services project delivery with a strong focus on customer management and satisfaction.
  • Capability Building
  • Identify future skill requirements and proactively build internal competencies through training, mentoring, and hiring.
  • Collaborate with HR to attract, retain, and develop top talent in the IT field.
  • Build a scalable organization supported by strong internal processes and IT systems.
  • Effectively manage the talent pyramid, including skills alignment, attrition control, and resource utilization.
  • Solution Innovation & Thought Leadership
  • Drive the creation of reusable IP, frameworks, accelerators, and proprietary solutions.
  • Contribute to thought leadership through publications, webinars, and industry events.
  • Stay ahead of emerging market trends, tools, technologies, and competitor strategies.
  • Personal Attributes
  • Self-motivated, with the ability to work independently and manage complex initiatives.
  • Operates with minimal personal constraints, bringing a solution-focused and resilient mindset.
  • Committed to continuous improvement and innovation in every aspect of practice management.

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