Customeer Facing Success Lead
3 days ago
The role of Assistant Manager - Customer Success is to lead the customer success team in driving business growth through effective management and strategic planning. The successful candidate will be responsible for leading a high-performing team, ensuring exceptional customer satisfaction, and resolving issues in a timely manner.
Key Responsibilities:- Develop and execute customer success strategies to drive revenue growth and improve customer retention
- Lead cross-functional teams to resolve complex customer issues and improve overall customer experience
- Collaborate with stakeholders to identify business opportunities and develop solutions to meet customer needs
- Conduct regular performance reviews and provide feedback to team members to ensure they are meeting expectations
- 4+ years of experience in customer care/support roles in fleet industry (preferably 4 wheeler)
- Experience in the transportation industry is an added advantage
- Proficient in Microsoft Suites (Excel)
- Ability to manage people and possess an eye for details
Metric for Success: Driver retention rates and churn percentages should be aligned with company goals, and Ticket resolutions for driver partners should exceed 90%.
-
Customer Success Lead
3 weeks ago
Mumbai, Maharashtra, India ekincare Full timeWe are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant. Manage our esteemed clients...
-
Customer Success Lead
7 days ago
Mumbai, Maharashtra, India ekincare Full time US$ 9,00,000 - US$ 12,00,000 per yearWe are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.Manage our esteemed clients...
-
Customer Success Lead
2 weeks ago
Mumbai, Maharashtra, India Netcore Cloud Full timeCustomer Success - Team Lead Do you love to own customer's KPIs? Are you an evangelist who would like to help the marquee International enterprise brands? Then this is the role for you Role & Responsibilities · Develop an intimate understanding of your customers' businesses . Lead a Team of 2-3 CSMs · Develop a network of champions within each
-
Customer Success Strategic Leader
4 days ago
Mumbai, Maharashtra, India beBeeCustomerSuccess Full time ₹ 12,00,000 - ₹ 17,50,000Customer Success Team LeadWe're seeking a seasoned Customer Success professional to lead our team of customer success managers. This individual will be responsible for driving customer growth, retention, and satisfaction.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong focus on building relationships and...
-
Customer Success Manager
4 weeks ago
Mumbai, Maharashtra, India CtrlS Datacenters Full timeWe are seeking a dynamic and experienced Customer Success Manager who thrives in high-touch, high-stakes customer environments.This individual will be the face of our organization to strategic clients, ensuring unmatched customer experience while driving Cloud and Data Center (DC) solution adoption and business growth.A go-getter with leadership...
-
Customer Success Head
6 days ago
Mumbai, Maharashtra, India Weekday AI Full time ₹ 15,00,000 - ₹ 20,00,000 per yearRequirementsAbout the RoleKey ResponsibilitiesClient Relationship Management: Act as the primary point of contact for key accounts, ensuring consistent communication and fostering long-term partnerships with senior stakeholders and decision-makers. Account Strategy & Planning: Develop and execute account plans focused on adoption, expansion, and renewals....
-
Customer Success Manager
7 days ago
Mumbai, Maharashtra, India CtrlS Datacenters Full time US$ 90,000 - US$ 1,20,000 per yearWe are seeking a dynamic and experiencedCustomer Success Managerwho thrives in high-touch, high-stakes customer environments. This individual will be the face of our organization to strategic clients, ensuring unmatched customer experience while driving Cloud and Data Center (DC) solution adoption and business growth. A go-getter with leadership...
-
Customer Success Manager
7 days ago
Mumbai, Maharashtra, India CtrlS Full time US$ 90,000 - US$ 1,20,000 per yearWe are seeking a dynamic and experienced Customer Success Manager who thrives in high-touch, high-stakes customer environments. This individual will be the face of our organization to strategic clients, ensuring unmatched customer experience while driving Cloud and Data Center (DC) solution adoption and business growth. A go-getter with leadership...
-
Customer Success Lead
3 days ago
Mumbai, Maharashtra, India Netcore Cloud Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCustomer Success - Team LeadDo you love to own customer's KPIs?Are you an evangelist who would like to help the marquee International enterprise brands?Then this is the role for youRole & Responsibilities· Develop an intimate understanding of your customers' businesses.Lead a Team of 2-3 CSMs· Develop a network of champions within each account through...
-
Customer Success Strategist Lead
2 weeks ago
Mumbai, Maharashtra, India beBeeSuccess Full time ₹ 2,00,00,000 - ₹ 2,50,00,000We are seeking a highly skilled Customer Success Strategist to lead our customer success initiatives and presales activities in the Western region of India.Key Responsibilities:Develop and execute strategic plans to drive customer satisfaction and retention through reliable technology deployment and support.Manage technical escalations and ensure timely...
