Customer Success Manager

1 day ago

Mumbai, Maharashtra, India CtrlS Full time US$ 90,000 - US$ 1,20,000 per year

We are seeking a dynamic and experienced Customer Success Manager who thrives in high-touch, high-stakes customer environments. This individual will be the face of our organization to strategic clients, ensuring unmatched customer experience while driving Cloud and Data Center (DC) solution adoption and business growth. A go-getter with leadership capabilities, this person will engage confidently with C-level stakeholders, foresee customer challenges before they escalate, and drive proactive solutions with internal teams to uphold and elevate our brand reputation.

Key Responsibilities

  • Act as the primary customer experience leader for high-value clients across DC and Cloud solutions.
  • Communicate crisply and clearly across all levels of the organization, including C-level executives.
  • Lead customer workshops and executive engagements independently, with a strong grasp of both technical and business outcomes.
  • Build and maintain trusted relationships with clients by proactively identifying issues and driving internal resolution with speed and accountability.
  • Exhibit a calm yet assertive demeanor, especially under pressure; resilient and thick-skinned with a customer-first mindset.
  • Champion and advocate for customer needs internally while balancing business priorities.
  • Drive revenue growth through strategic customer engagement, upsell opportunities, and business development initiatives.
  • Collaborate cross-functionally with Sales, Product, Delivery, and Support teams to ensure seamless customer journeys.
  • Represent the companys brand with integrity, empathy, and excellence at all times.

Required Skills and Qualifications

  • 8+ years of experience in customer-facing roles within the tech, cloud, or data center industry.
  • Background in leading customer engagements for enterprise-level clients.
  • Experience running executive workshops, QBRs, or customer strategy sessions independently.
  • Proven background in Customer Experience, Customer Success, or Strategic Account Management.
  • Strong communication skills: articulate, concise, persuasive, and personable.
  • Professional, engaging personality with a calm, confident attitude under pressure.
  • Highly proactive, solution-oriented, and capable of foreseeing and mitigating customer challenges.
  • Experience in Data Center and Cloud technologies is mandatory.
  • Executive presence and proven experience engaging directly with C-level stakeholders.
  • Self-starter who takes ownership and operates with minimal oversight.
  • Demonstrated ability to drive advocated revenue and foster business development.
  • Strong leadership qualities with the ability to mentor and influence others.

This role is ideal for women power who embodies resilience, leadership, and a customer-first mindset. If you are passionate about transforming customer experiences and driving strategic growth, we'd love to hear from you.

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