
Training Operations Manager
13 hours ago
The Assistant Learning & Development Manager plays a pivotal role in overseeing the implementation of hotel trainings. This involves coordinating and managing training programs to align with brand policies and procedures.
- Develops and maintains comprehensive training resources, ensuring they meet the highest standards.
- Establishes systems that promote growth and development, driving performance and excellence across the organization.
- Collaborates with the Director of Human Resources to create an effective and efficient operation for the Training department.
- Updates the training notice board with relevant information, including situational awareness and training updates.
- Assists the Manager of HR in organizing reward and certification programs, fostering a culture of recognition and achievement.
- Organizes cross-trainings in coordination with Department Heads, promoting knowledge sharing and skill development.
- Cultivates talent programs aligned with brand standards, driving business growth and success.
- Develops tools and systems to ensure training and development programs meet organizational objectives.
- Integrates training and development into business plans and budgets, identifying targeted goals and monitoring progress.
- Participates in the preparation and planning of the Training department's goals and objectives.
- Supports team members in their personal development plans, offering guidance and advice.
- Facilitates multiskilling, enabling team members to adapt and grow in their roles.
- Manages the planning and delivery of orientation programs, ensuring new hires are equipped to succeed.
- University graduate.
- Minimum 3 years of related working experience in the hotel industry.
- At least 2 years of management experience in a training supervisory or above role, in an international 4/5 star hotel.
- Excellent command of written and spoken English to meet business needs.
- Knowledgeable of Learning & Development principles and best practices.
- Good communication skills, with the ability to present and teach effectively.
- Strong project management skills, with the ability to coordinate and organize complex projects.
- Willingness to take challenges and work under pressure, with a proactive approach to problem-solving.
This role offers a unique opportunity to make a meaningful impact on the organization's success. As an Assistant Learning & Development Manager, you will have the chance to develop your skills and expertise, working with a talented team to drive business growth and excellence.
About UsWe are a dynamic organization dedicated to delivering exceptional results. We believe in fostering a culture of innovation, collaboration, and continuous improvement, and we're committed to helping our employees achieve their full potential.
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