Transformational HR Partner

2 days ago

Tirupati, Andhra Pradesh, India beBeeBusiness Full time ₹ 1,00,00,000 - ₹ 2,00,00,000
Strategic HR Business Partner

About Us

We are a dynamic organization that values innovation and technology. As we continue to grow, we believe our people are our greatest asset. We're seeking an experienced HR Business Partner (HRBP) who has hands-on expertise in managing large-scale operations and understands the complexities of fast-paced environments.

Role Overview

The HRBP will collaborate with business leaders to drive strategic people initiatives, enhance employee experience, and build a culture of performance and engagement across our teams. The ideal candidate must have extensive experience in BPO operations and managed end-to-end HR responsibilities for frontline and mid-level employees.

Key Responsibilities

  • Act as a key partner to business leaders in the BPO vertical, aligning HR initiatives with business objectives.
  • Drive employee lifecycle management including onboarding, performance management, engagement, and retention strategies.
  • Manage high-volume workforce challenges such as attrition, absenteeism, shift adherence, and productivity.
  • Handle employee relations, grievances, and conflict resolution with fairness and empathy.
  • Partner with business teams to identify skill gaps and develop capability-building initiatives.
  • Work on HR analytics – track and analyze key HR metrics like attrition, engagement scores, and productivity trends.
  • Collaborate with the central HR team on policy implementation, compliance, and HR process improvements.
  • Develop engagement programs tailored to the needs of BPO employees across shifts.
  • Be a cultural ambassador – drive company values and promote high employee morale in a 24/7 work environment.

Requirements

  • 3–8 years of HR experience, with at least 2 years as an HRBP in the BPO/Call Center industry.
  • Proven experience in handling large employee bases (minimum 300–500 employees).
  • Strong understanding of BPO workforce dynamics including shift operations, high attrition, and engagement challenges.
  • Excellent stakeholder management skills with the ability to influence leadership and frontline employees alike.
  • Strong problem-solving, conflict management, and decision-making skills.
  • Hands-on experience with HR tools, data reporting, and HRMS platforms.
  • MBA/PGDM in HR or related field preferred.

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