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Chief Customer Success Strategist
2 weeks ago
Drive Customer Success as a Strategic Leader
">We are seeking an experienced leader to develop and scale a high-performing support team that drives customer success in a rapidly evolving SaaS environment.
">Key Responsibilities:
">- Lead Global Teams: Drive strategy and deliver world-class customer experience through technical expertise, data-driven decision making, and operational excellence.">
- 10–15 years of experience in technical support/customer success, including 2+ years of leadership experience.">
- Technical Expertise: Strong understanding of SaaS and enterprise technology, including APIs, SSO, and integrations.">
- Proven Leadership: Proven leadership and customer-first mindset, with experience using support tools like Salesforce and Freshworks.">
Work Environment:
">The role will typically follow a schedule aligned with global customer needs. Some flexibility is expected based on business requirements and team priorities.
">This is an exciting opportunity to lead with purpose and make support a strategic advantage.
