Cluster Business Director

3 weeks ago


Lucknow, Uttar Pradesh, India Mahindra Rise Full time

Job Title: Cluster Business Director

About the Role:

We are seeking an experienced Cluster Business Director to join our team at Mahindra Rise. As a key member of our leadership team, you will be responsible for leading a team of Customer Care Managers and driving business growth through customer satisfaction and dealer performance improvement.

Key Responsibilities:

  1. Lead a team of Customer Care Managers to achieve high levels of customer satisfaction and dealer performance.
  2. Implement best practices to drive business growth and improve customer relationships.
  3. Monitor customer complaints and warranty issues, and drive closure on corrective advice for field vehicles.
  4. Develop and implement strategies to improve dealer satisfaction and performance.
  5. Monitor and report on key performance indicators to ensure business growth and customer satisfaction.

Requirements:

  • 10+ years of experience in customer care and dealer management.
  • Proven track record of driving business growth and improving customer satisfaction.
  • Strong leadership and team management skills.
  • Ability to analyze data and drive business decisions.
  • Good communication and interpersonal skills.

Preferred Qualifications:

  • Experience in the automotive aftermarket industry.
  • Knowledge of Mahindra Leadership Competencies and Strategic Business Orientation.


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