Wellness Industry Professional-Lead Spa Operations-India-4LPA-Harshala
1 day ago
Job Overview
\The Spa Manager is a pivotal role that oversees the strategic direction and operational efficiency of the spa, ensuring exceptional guest experiences and driving business growth through innovative event promotions and revenue management strategies.
\Key Responsibilities:
\- Lead a high-performing team of 7 individuals with diverse skill sets and expertise, fostering an environment of collaboration and continuous learning.\
- Develop and implement comprehensive revenue and profit reports to inform business decisions and drive strategic growth initiatives.\
- Cultivate strong relationships with customers, resolving grievances efficiently while maintaining a high level of customer satisfaction through effective communication and interpersonal skills.\
- Motivate and inspire a team of therapists, technicians, and front office staff to achieve exceptional results, promoting a culture of excellence and continuous improvement.\
- Evaluate and optimize spa operations, identifying areas for improvement and implementing data-driven solutions to enhance guest experiences and increase revenue.
Functional Area:
\Customer Service, Guest Experience, Spa Operations, Business Development, Hospitality, Wellness Industry
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