Customer Experience Optimization Specialist

3 weeks ago


Bengaluru, Karnataka, India myGwork Full time

About the Role:

The Amazon Delivery and Shopping Experience Product Team is seeking a talented Business Intelligence Engineer (BIE) to develop solutions that improve customer experience and shopping experience.

Responsibilities:

  • Analyze massive data sets, identify areas for improvement, define metrics, and work with stakeholders to drive improvements over time
  • Work closely with program managers, software developers, research scientists, and product managers to extract information from existing systems and create new analysis
  • Develop and establish KPIs to monitor analysis and provide strategic insights to drive growth and performance
  • Build infrastructure and implement maintenance strategy for internal datasets
  • Automate data extraction and build monitoring/reporting dashboards

About the Team:

The DEX product team is at the forefront of Customer Experience product thought leadership, working on difficult problems while partnering with research scientists, software developers, and business leaders.

Qualifications:

  • 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL experience
  • Experience with data visualization using Tableau, Quicksight, or similar tools
  • Experience with scripting language (e.g., Python, Java, or R)

Salary Estimate: $120,000 - $180,000 per year

Location: Amazon India

About myGwork: As an inclusive employer, we empower our employees to deliver the best results for our customers.



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