Customer Experience Optimization Specialist
3 weeks ago
About the Role:
The Amazon Delivery and Shopping Experience Product Team is seeking a talented Business Intelligence Engineer (BIE) to develop solutions that improve customer experience and shopping experience.
Responsibilities:
- Analyze massive data sets, identify areas for improvement, define metrics, and work with stakeholders to drive improvements over time
- Work closely with program managers, software developers, research scientists, and product managers to extract information from existing systems and create new analysis
- Develop and establish KPIs to monitor analysis and provide strategic insights to drive growth and performance
- Build infrastructure and implement maintenance strategy for internal datasets
- Automate data extraction and build monitoring/reporting dashboards
About the Team:
The DEX product team is at the forefront of Customer Experience product thought leadership, working on difficult problems while partnering with research scientists, software developers, and business leaders.
Qualifications:
- 2+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
- Experience with scripting language (e.g., Python, Java, or R)
Salary Estimate: $120,000 - $180,000 per year
Location: Amazon India
About myGwork: As an inclusive employer, we empower our employees to deliver the best results for our customers.
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