Technical Service Representative

2 weeks ago

Pune, Maharashtra, India beBeeCustomerSupport Full time US$ 60,000 - US$ 80,000

The Help Desk Support Specialist role is a critical part of our organization's success.

We are seeking a skilled professional to handle customer support activities, including receiving incoming calls, chats, emails & tickets to provide end-to-end technical and general support resolution to the end user.

This position requires excellent communication skills, both written and verbal, as well as the ability to think critically and troubleshoot complex issues.

You will work closely with various departments to resolve technical issues, adhering to business rules & policies as dictated by operational documents.

To succeed in this position, you must be able to:

  • Determine the issue, research, and follow-up steps, as necessary for resolution of issues
  • Answer incoming calls & chats
  • Troubleshooting device and networking issues reported by the users, acting as a liaison between customers, policy and internal teams to provide accurate and timely resolution
  • Work customer service/tech support via incoming phone calls, email and chat
  • Identify and assist to resolve all issues identified during regular operations
  • Communicate effectively with stakeholders, both internally and externally

Benefits include competitive compensation, flexible holiday policy, hybrid working options, life & medical insurance, focus on skill development, reimbursement for certifications, wifi-mobile bill reimbursement, and employee well-being activities.

Our ideal candidate will possess strong problem-solving skills, attention to detail, and excellent interpersonal skills.

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