Chief Infrastructure Specialist

2 weeks ago

Coimbatore, Tamil Nadu, India beBeeSystem Full time ₹ 9,00,000 - ₹ 12,00,000
Job Overview

This position plays a vital role in ensuring the stability, performance, and availability of Supply Chain systems. The successful candidate will provide proactive system administration, troubleshooting, and technical support to maintain operational continuity and drive efficiency through reliable system management.

Duties and Responsibilities
  • Provide end-to-end support for all Supply Chain solutions, ensuring continuous system availability and performance.
  • Serve as the immediate technical contact for all locations that use Supply Chain systems, handling calls and chats and documenting all interactions.
  • Troubleshoot, resolve, and escalate issues and outages, collaborating with vendors, developers, and application administrators to determine root cause and long-term resolution.
  • Manage automation infrastructure for DCs, MDCs, and Ship Hubs to ensure smooth and reliable operations.
  • Respond to system alerts and use monitoring tools to proactively identify and troubleshoot issues within Supply Chain systems.
  • Communicate technical information clearly and effectively to both technical and non-technical stakeholders.
  • Apply standardized procedures and best practices to achieve goals, meet deadlines, and ensure consistent service delivery.
  • Escalate and advance issues as necessary to ensure SLAs are met or exceeded.
Platform Administration
  • Proficiency with HighJump Warehouse Management System, Oracle, SQL, Service Now, Genesys, Dispatch Track, Mercury Gate, Logility is preferred but not required.
Qualifications
  • Bachelor's degree in computer science, Information Technology, or a related field is preferred.
  • An equivalent combination of education, training, and experience may be considered.
  • Minimum of 1-2 years of experience in systems administration, IT support, or a related role.
  • Hands-on experience with Warehouse Management Systems (WMS) or similar supply chain solutions is strongly preferred.
  • Familiarity with troubleshooting infrastructure and software systems in a fast-paced environment is a plus.
  • Basic understanding of supply chain systems and their interaction with broader business processes.
  • Strong problem-solving and communication skills with the ability to translate technical details into user-friendly explanations.
  • Self-motivated and thorough, capable of balancing multiple priorities effectively.

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