Catering Sales Professional
7 days ago
About the Role
As a Catering Sales Executive with Accor, you will be responsible for handling direct sales activities for assigned accounts & sectors. This includes setting up appointments and making personal sales calls, telemarketing, and site inspections to all existing and potential accounts from corporate commercial accounts.
Responsibilities
• Strong knowledge of Opera & Microsoft Office
• Good understanding of luxury market
• Good understanding of all hotel departments
• Strong knowledge about the hotel & the competition and close follow up on developments of the competitor hotels
• Responsible for greeting all site inspections (SOP) at the Hotel
• Establishes and maintains Trust and build good relations with the contact people in the corporate accounts.
• Maintain the highest standards of professional, ethics, and attitude toward all hotel guests, clients, and colleagues.
• Maintains clean and neat appearance at all times in his/her dress as well as his/her work area.
• Responsible for ensuring all inquiries are responded within 24 hours.
• Ensure the strict confidentiality of information passing though the office.
Operations
• To achieve below KPIs.
• To achieve hotel's Financial Objectives.
• Handles direct sales activities for assigned accounts & sectors.
• To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts from corporate commercial accounts. (SOP)
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and long term business.
Leadership
• Ensure to set his/her KPI and set milestones to reach their goals.
• To be innovative and develop new ideas.
• Excellence – We embrace excellence and consistently strive for the highest standards.
• Respect – We respect each individual and the environment in which we operate.
• Integrity – We adhere to the principles of fairness, honesty and accountability.
• Caring – We create a caring environment and work together as colleagues to achieve common goals
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