
Hotel Experience Coordinator
6 days ago
As Guest Service Representative, you will serve on the Front Desk Team to provide exceptional experiences for Guests from check-in through check-out and complete audits as required.
- Achieve positive outcomes from Guest queries in a timely manner
- Ensure an efficient front desk experience for Guests including check in/out and audit procedures
- Keep the Guest Services Manager informed of any relevant feedback from Guests and other departments
- Deliver high levels of customer service at all times
- Attend relevant training courses and assist with team development efforts
- Demonstrate knowledge of hotel room categories packages and promotions necessary for daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services
- Handle foreign currencies credit cards and cash in accordance with the hotel's credit policy
- Comply with security fire regulations and health and safety legislation
- Adhere to company brand standards when working with front office equipment and systems
Key Qualities:
- Guest Service Representatives work collaboratively with Team Members to deliver exceptional Guest experiences
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