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Enterprise Endpoint Management Specialist
3 weeks ago
We are seeking a highly skilled technical professional to support enterprise endpoint management operations. This role requires expertise in Microsoft Intune administration and incident management, with a strong understanding of endpoint security and compliance.
The ideal candidate will have hands-on experience in Intune, MDM solutions, ITIL processes, and troubleshooting device compliance issues.
This position involves effective coordination with support teams, driving resolution for major incidents, and ensuring service stability.
Key Responsibilities- Manage and maintain Microsoft Intune for Windows, macOS, iOS, and Android devices.
- Handle device enrollment, compliance policies, app protection, and configuration profiles.
- Troubleshoot and resolve Intune-related issues such as enrollment failures, compliance errors, and software deployment failures.
- Work with Azure AD, Conditional Access, SCCM (co-management), and Group Policies.
- Support Autopilot provisioning and policy enforcement for end-user devices.
- Act as L2/L3 support for endpoint management issues and assist in resolving major incidents (P1/P2).
- Collaborate with Service Desk, SME teams, and vendors (Microsoft, Jamf) for troubleshooting.
- Perform root cause analysis (RCA) and contribute to permanent fixes.
- Maintain incident logs, documentation, and knowledge base for recurring issues.
- Ensure adherence to SLAs for issue resolution and incident response.
- Proficiency in Microsoft Intune, Azure AD, Conditional Access, SCCM, and Co-management.
- Strong understanding of endpoint management and security principles.
- Knowledge of Jamf for Apple macOS Management.
- Proficiency in PowerShell scripting and automation for troubleshooting.
- Experience in troubleshooting hardware and software issues.
- Ability to communicate technical information effectively and stakeholder management skills.
This is an excellent opportunity to join our team and contribute to delivering exceptional technology services. The ideal candidate will have a minimum of 3 years of experience in Microsoft Intune and a strong educational background.
We offer a collaborative work environment, opportunities for growth and development, and competitive compensation packages.
