Senior ServiceNow Technical Analyst
1 week ago
At Sourcebae, we are seeking a highly skilled Senior ServiceNow Technical Analyst to join our team.
Job Overview
We offer a competitive salary of $80,000 - $120,000 per year, depending on experience.
About the Role
This is a full-time position that requires a strong background in ServiceNow technical analysis, with the ability to partner with technical developers and operations teams to improve the client experience.
The successful candidate will have excellent analytical, troubleshooting, and problem-solving skills, with a solid understanding of ITIL processes, service management, IaaS, PaaS, and SaaS platforms.
Key Responsibilities
The Senior ServiceNow Technical Analyst will be responsible for:
- Analyzing complex software application-related problems and resolving them efficiently
- Working closely with IT and business teams to configure and improve core platform capabilities in accordance with ITIL best practices
- Maintaining SLAs, catalog items, and their associated workflows
- Delivering high-level designs for end-to-end solutions and obtaining stakeholder approval
- Collaborating with cross-functional teams to achieve measurable business benefits
Requirements
To be successful in this role, you will need:
- A strong background in ServiceNow technical analysis, with experience in custom widgets, integration, and implementation
- Excellent communication and interpersonal skills, with the ability to translate technical terminology into non-technical language
- Strong requirements gathering knowledge, gained through heavily client-focused roles
- Experience working in Agile development environments, including Agile/Scrum team meetings
- Familiarity with ServiceNow supported integration interfaces, including data import/export sets, web services, email, JDBC/ODBC, JSON, SSO SAML2.0, update sets, script includes, business rules, ACL security scripts, client scripts, UI pages, UI macros, UI scripts, UI policies, UI actions, service portals, pages, widgets, chat support, and virtual agent
Benefits
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
How to Apply
If you are a motivated and experienced ServiceNow professional looking for a new challenge, please submit your CV to Amita@Sourcebae.com or share it via WhatsApp at 91094 36045.
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