ServiceNow Implementation Specialist

1 week ago


Dombivli, Maharashtra, India apricot jam Full time
Job Description:

We are seeking a highly skilled ServiceNow Business Analyst to join our team at Apricot Jam. The ideal candidate will have experience working with the ServiceNow platform, analyzing business requirements, and designing solutions that meet client needs.

Responsibilities:
  • Collaborate with stakeholders to understand business needs and document requirements
  • Analyze and translate business requirements into functional specifications for ServiceNow configurations
  • Facilitate workshops to gather insights and ensure alignment with project objectives
  • Support configuration and implementation activities, ensuring deliverables align with best practices and client needs
  • Conduct gap analysis between business requirements and existing ServiceNow capabilities
  • Develop user stories and acceptance criteria, maintaining a well-groomed backlog
  • Participate in testing phases, including preparing test cases and conducting UAT sessions
Requirements:
  • Bachelor's degree in Information Technology, Business Administration, or a related field
  • 5+ years of experience as a Business Analyst in IT environments
  • 3+ years of experience working specifically with the ServiceNow platform
  • Strong understanding of ServiceNow capabilities, including ITSM, CMDB, and workflows
  • Excellent communication and interpersonal skills to effectively engage with technical and non-technical stakeholders
What We Offer:

Competitive salary range: $80,000 - $110,000 per year, based on location and experience

Opportunities for professional growth and ServiceNow certifications

Work with a passionate and supportive team of experts

Flexible working hours with remote work options



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