Dispute Resolution Specialist

5 days ago

Dombivli, Maharashtra, India HCLTech Full time
Hiring for Dispute & Chargeback Roles at HCL Tech

Are you looking for a challenging and rewarding career in dispute resolution?

We are hiring for various positions at HCL Tech, including Associate, Analyst, and Team Lead roles. As a Dispute Resolution Specialist, you will be responsible for resolving credit/debit card disputes and building cases to recover funds for merchants.

Job Responsibilities:
- Research and validate data from internal and third-party systems
- Ensure accurate and appropriate responses to disputes during the lifecycle of dispute
- Monitor disputed transactions for possible fraudulent activity

Required Skills and Qualifications:
- Strong computer skills required
- Proficiency in MS Office
- Experience in disputes or in the payments industry preferred (3-5 years US market exposure preferred)
- Excellent communication skills
- Detail-oriented and results-driven

About Us:
HCL Tech is one of the fastest-growing large tech companies in the world, with offices in 60+ countries across the globe and 222,000 employees. We offer a virtual-first work environment, promoting a good work-life integration and real flexibility. Our company is extremely diverse with 165 nationalities represented.

Benefits:
- Competitive salary: ₹25,00,000 - ₹50,00,000 per annum
- Opportunities for growth and professional development
- Collaborative and dynamic work environment

Why Join Us:
We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best. At HCL Tech, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries.

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