Network Operations Engineer Position

4 weeks ago


Indore, Madhya Pradesh, India TaskUs Full time
About This Role

TaskUs is a leading provider of outsourced digital services and next-generation customer experience. We are seeking a Network Operations Engineer to provide operational support for our global network environment.

Key Responsibilities
  • Provide Tier II escalation support for the Network Operations Center, resolving complex networking issues.
  • Complete Preventative Maintenance activities, including code updates and equipment upgrades.
  • Manage assigned projects and program components to deliver services in accordance with established objectives.
  • Respond to inquiries from staff, administrators, and vendors to provide technical assistance and support.
  • Ensure Security and Audit compliance.
  • Perform Operational-related Moves, Adds, Changes, and Deletes (MACD).
  • Adhere to Operational Standards and Engineering Design Standards.
  • Participate in the Development and Maintenance of operational documentation.
  • Provide Root Cause Analysis for Network Events.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 1-5 years of experience in supporting Cisco Networking Technologies.
  • Strong technical, analytical, and interpersonal skills.
  • Current CCNA certification.
  • Prior experience with Cisco Wireless, Meraki Wireless, and Palo Alto Firewalls.
  • ITIL Ver. 3.0 or Ver. 4.0 preferred.
  • Ability to communicate effectively in a fast-paced working environment.
  • High level technology problem-solving skills.


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