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Network Operations Specialist
1 month ago
About TaskUs:
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.
The Network Operations Engineer role is to provide operational support for the global TaskUs Network environment. This includes proactive and reactive support for all network hardware, software, and communication links.
Key Responsibilities:
- Provide Tier II escalation support for the Network Operations Center, resolving complex networking issues.
- Complete Preventative Maintenance activities, such as code updates and equipment updates.
- Manage assigned projects and program components to deliver services in accordance with established objectives.
- Respond to inquiries from staff, administrators, service providers, and outside vendors to provide technical assistance and support.
- Ensure security and audit compliance.
- Perform operational-related Moves, Adds, Changes, and Deletes (MACD).
- Adhere to Operational Standards and Engineering Design Standards.
- Participate in the Development and Maintenance of operational documentation.
- Provide Root Cause Analysis for Network Events.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1-5 years of experience in the support of Cisco Networking Technologies.
- Strong technical, analytical, and interpersonal skills.
- Current CCNA certification.
- Practical technical knowledge of Networking Technologies, including DNS, DHCP, VPN, Network Security, and IP Routing Protocols.
- Practical technical knowledge of CISCO Networking Technologies, including Routing and Switching, routing protocols (BGP, OSPF).
- Experience in Cisco Wireless, Meraki Wireless, and Palo Alto Firewalls.
- ITIL Ver. 3.0 or Ver. 4.0 preferred.
- Ability to communicate effectively with both technical and non-technical audiences.
- Strong organizational skills and ability to multitask in a fast-paced working environment.
- High-level technology problem-solving skills.
About TaskUs:
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure.
We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business.
TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
