Branch Leader

The role of Store Manager encompasses overseeing the daily operations of a retail branch, ensuring seamless functioning and high standards of customer satisfaction.

Responsibilities:

• Timely opening of the strong room at 9:05 A.M. is crucial for maintaining operational efficiency.
• Inventory management involves effectively controlling stock levels and jewelry displays to create an aesthetically pleasing environment.
• Staff attendance reports must be updated on designated platforms for smooth communication.
• Cash handling requires monitoring and controlling excess funds, ensuring prompt deposit into the branch account.

Customer Service

• Maintain exceptional service to meet high customer satisfaction standards.
• Address customer inquiries promptly, resolve issues, and handle complaints professionally.
• Train and motivate staff to deliver outstanding customer experiences.

Sales and Marketing

• Drive sales initiatives to achieve targets and maximize revenue.
• Develop promotional activities, events, and Mela to boost sales.
• Propose innovative ideas to increase market share and enhance customer engagement.
• Maintain store condition and visual merchandising standards, creating an inviting atmosphere.
• Nurture relationships with existing customers through regular communication, feedback collection, and personalized interactions.
• Analyze customer feedback to identify areas for improvement and opportunities to enhance the customer experience.
• Design retention campaigns to reduce churn, increase customer satisfaction, and maximize lifetime value.
• Prepare a marketing calendar focused on specific activities tailored to the branch's catchment area.
• Utilize market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth.
• Generate leads through targeted campaigns, outreach efforts, and networking activities to increase new customer acquisition.
• Oversee the branch's social media presence across platforms to enhance visibility and brand recognition.

Team Management

• Lead and manage a team of sales associates, administrative staff, and support personnel.
• Provide guidance, training, and motivation to ensure high performance and productivity levels.
• Recruit, train, and supervise branch staff to optimize their skills and abilities.
• Review sales executive performance, providing specific feedback on their strengths and areas for improvement.
• Highlight notable achievements and commend individual strengths and positive attributes.
• Identify and address areas where sales executives can improve, providing guidance and support to enhance their performance.

Financial Management

• Manage the branch budget effectively, controlling expenses while maximizing profitability.
• Monitor branch expenses and budgets to ensure financial stability.
• Analyze financial reports, identifying areas for cost reduction and implementing corrective actions as needed.

Safety and Security

• Ensure compliance with regulations and company policies regarding safety, security, and legal requirements.
• Implement security measures to safeguard assets and prevent theft or loss.
• Maintain a safe and secure environment for staff and customers, adhering to company guidelines.
• Implement security measures to prevent theft and ensure asset protection.