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Global Learning Support Specialist
2 weeks ago
About Us:
We are a global education platform dedicated to making high-quality education accessible and affordable. We collaborate with top-tier universities across the world, providing short courses, degree programs, professional certificates, and executive programs that help individuals learn new skills and transform their lives.
We have a unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors, and coaches. Our educational experience has educated more than 250,000 individuals across 80+ countries.
Our team is committed to delivering an exceptional learner experience, and we're seeking a Program Coordinator to support learners in our LATAM region. The ideal candidate will have excellent written and verbal communication skills in Spanish/Portuguese, flexibility to work night shifts (India based), and a willingness to handle communication across email, chat, WhatsApp, and voice channels.
Responsibilities:
- Learner Support: Respond to inquiries across all communication channels, ensuring timely and accurate resolutions to enhance learner satisfaction.
- Stakeholder Collaboration: Coordinate with internal teams to manage program timelines and address learner concerns efficiently.
- Process Improvement: Identify and implement improvements to enhance program delivery and learner experience.
- Quality Control: Ensure all communications meet quality standards and brand guidelines.
Requirements:
- Language Skills: Exceptional Spanish/Portuguese and English communication skills (written and verbal) are mandatory.
- Work Flexibility: Willingness to work night shifts (India based) and manage all communication channels.
- Education: Bachelor's degree preferred.
- Customer Support Experience: Prior experience in a customer service or learner support role.
- Tech-Savvy: Familiarity with LMS, digital learning tools, or CRM platforms is a plus.
Why Choose Us:
We offer a collaborative, inclusive, and growth-oriented environment where you can make a meaningful impact by supporting learners globally.
