Cloud Operations Professional
6 days ago
About Basware
Basware is a leading provider of cloud-based spend management solutions, empowering businesses to simplify operations and make smarter purchasing decisions. As a Cloud Operations Engineer at Basware, you will play a critical role in ensuring the reliability and performance of our SaaS offerings.
Job Summary
We are seeking an experienced Cloud Operations Engineer to join our team. The successful candidate will be responsible for executing incident management processes, ensuring system availability and performance, and contributing to the continuous improvement of processes.
About You
- You have a strong understanding of cloud environments, computer networking, system administration, and security practices.
- You possess excellent analytical and investigative skills, with the ability to prioritize and manage workload effectively.
- You have expertise in networking (IP subnetting, routing, VPNs, DNS) in cloud environments, as well as proficiency in Linux and Windows Server administration and troubleshooting.
- You have a good understanding of ServiceNow ITSM tool for processing catalogued service requests in our SaaS offerings.
Key Responsibilities
- Incident Management: Take ownership of cloud incident response, including troubleshooting, root-cause analysis, and resolution of complex issues impacting service availability.
- Problem Management: Collaborate with cross-functional teams to drive resolution of service outages.
- Cloud Technology: Ensure high availability and scalability of cloud-based services by implementing best practices for monitoring, performance tuning, and incident response.
- Networking: Lead troubleshooting of complex networking issues affecting cloud performance.
- System Administration: Perform administration of Linux and Windows Server environments in cloud platforms.
- Database: Proficiency in SQL and Oracle for implementing database change requests.
Technical Competencies
- Incident Management tools – ServiceNow
- Project Management tools – Jira
- Documentation tools – Confluence
- Cloud Platform – Good understanding of Amazon Web Services
- Operating systems – Windows Server, Linux/Unix
- Database – MySQL, SQL and Oracle
Estimated Salary Range
$120,000 - $180,000 per year, depending on location and experience.
Location
Basware is headquartered in Helsinki, Finland, but this position can be remote or based in one of our offices around the world.
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