Application Support Specialist

24 hours ago

Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Job Overview

We are seeking a detail-oriented Application Support Specialist to provide top-notch support for banking and fintech applications.

  • This position is ideal for individuals with experience in application support, preferably in the fintech, banking, or financial services sectors.
Duties and Responsibilities
  • Provide first-line technical assistance to users via phone, email, or ticketing systems.
  • Analyze incident reports, identify root causes, and document resolutions in the knowledge base.
  • Work collaboratively with internal teams to resolve issues efficiently.
  • Develop and maintain accurate documentation of troubleshooting steps and solutions.
  • Monitor system logs and alerts to prevent potential issues.
  • Assist in the deployment of new applications, patches, and production validations.
  • Communicate effectively with business stakeholders, technical teams, and end-users.
Requirements
  • 1-3 years of experience in application support or a related field.
  • Strong written and verbal communication skills.
  • Excellent analytical and problem-solving abilities.
  • Ability to manage multiple support tickets under time constraints.
  • Familiarity with incident management tools (e.g., Jira, ServiceNow).
  • Basic knowledge of SQL and database query writing.
  • Understanding of ITIL best practices.
Benefits

As an Application Support Specialist, you will enjoy a dynamic work environment, opportunities for growth, and the satisfaction of delivering exceptional customer service.

  • Competitive compensation package.
  • Professional development opportunities.
  • A collaborative and supportive team culture.

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