Airline Operations Specialist

2 days ago

Mumbai Mumbai City Navi Mumbai, India beBeeAirport Full time ₹ 2,50,000 - ₹ 5,00,000

IndiGo is looking for dynamic, customer-focused individuals to join as Airport Operations and Customer Services Officers. In this role, you'll ensure safe, secure, and on-time airport operations while delivering exceptional service to our passengers.

Responsibilities

Officer AO&CS (Terminal Services):

  • Make reservations across the counter.
  • Sell flight tickets.
  • Remit cash to the concerned department.
  • Answer customer queries efficiently over the telephone.
  • Attend pre-flight and post-flight briefings.
  • Set up check-in counters.
  • Screen checked-in baggage according to procedures.
  • Maintain high-quality check-in procedures.
  • Assist customers with special requests, ensuring a smooth departure experience.
  • Coordinate with the baggage vendor for damaged bags.
  • Follow up with en-route stations regarding lost baggage.
Required Skills and Qualifications

The ideal candidate will possess:

  • Strong customer service skills and a patient, helpful demeanor.
  • Excellent communication and interpersonal skills for interacting with passengers and colleagues.
  • Ability to handle cash transactions and manage reservations accurately.
  • High attention to detail for documentation and adherence to procedures.
  • Strong problem-solving skills to address customer issues effectively.
  • Ability to work efficiently in a fast-paced, dynamic airport environment.
  • Willingness to learn and adapt to new procedures and technologies.
Qualifications

The following qualifications are mandatory:

  • Graduation is mandatory (for freshers).
  • No visible tattoos allowed.
  • Flexibility to work in rotational shifts, including night shifts.
  • A valid passport is mandatory.
Additional Information

We offer a dynamic and challenging work environment that encourages growth and development.

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