Highly Skilled IT Support Specialist

1 day ago


Gurgaon, Haryana, India Hatch Full time

At Hatch, we are seeking a highly skilled IT support specialist to join our digital group in Gurgaon, India.

About the Role

This is an exciting opportunity for a motivated and detail-oriented individual to provide technical support for all enterprise systems and software components in a complex mission-critical environment.

Responsibilities
  • Provide technical support for all enterprise systems and software components in a complex mission-critical environment.
  • Manage, support, and resolve complex software, vendor, and proprietary technical issues.
  • Monitor applications, application servers, document and analyze problems, and publish maintenance schedules.
  • Identify and resolve medium to highly complex production problems for support of applications.
  • Perform regular security monitoring to identify any possible intrusions.
Requirements
  • Bachelor's degree or equivalent combination of education, training, or work experience.
  • Minimum 3-5 years' experience in the Information Technology field.
  • 3 years hands-on experience in application administration and operational systems support (day-to-day operations including installation, upgrade, configuration, trouble shooting, debugging, patching).
Skills and Qualifications
  • Excellent problem-solving/analytical skills and knowledge of analytical tools.
  • Display and execute logical and complex troubleshooting methods.
  • Excellent verbal, written communication, and ability to work well with others.
  • Teamwork: Working together to achieve organizational and team goals.
Compensation and Benefits

The estimated salary for this role is ₹800,000 - ₹1,200,000 per annum. We also offer a flexible work environment, long-term career development, and opportunities for innovation partnerships, teamwork, and professional growth.

About Hatch

Hatch is a global professional services firm that delivers innovative solutions to the mining, energy, and infrastructure sectors. With over 65 years of business and technical expertise, we have built a reputation for delivering practical solutions that are safe, innovative, and sustainable.



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